Refund & Returns Policy

Unused products in original packaging with tags intact may be returned within 7 days of delivery.

Customised or stringing-modified rackets, hygiene products, and clearance items marked final sale are non-returnable.

To initiate a return, contact us with your order number. We will arrange pickup or accept in-store returns at our Nagole, Bandlaguda store.

Approved refunds are processed to the original payment method within 5–7 business days.

Cash on delivery orders are refunded via bank transfer or store credit.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

If you receive a defective or incorrect item, contact us within 48 hours with photos. We will replace or refund at no extra cost.

Stringing service fees are non-refundable once work has begun. If we cannot complete a job, we will refund string and labour charges accordingly.

Coaching session cancellations made 24 hours before the confirmed slot may be rescheduled. Late cancellations may forfeit the session fee.